All appointments made require a contact number for an appointment reminder. These are sent with 48 hours notice and I ask if you need to reschedule or cancel your appointment I ask for 24 hours’ notice so that appointment place can be filled. Please do not bring anyone else to your appointment, friends or childern, they maybe asked to wait outside or appointment be cancelled which the No show policy will apply.
No shows and Cancellations
No show is not attending a scheduled appointment on time resulting in appointment not being fullfilled.
At Danika Durack Hair I keep track of all no shows and cancellations and run on a 2 strike policy.
Any client with a history of at least 2 no shows will be asked to pay a no show fee of $50 before any future appointments can be booked. With payment they can continue services with Danika Durack Hair but if they no show for the third time they will unfortunately not be offered future appointments.
Any new client that books an appointment and no shows or cancels with less then 12 hours notice on the first appointment will not be offered another appointment with Danika Durack Hair.
A $100 booking fee is required for the following services; Colour corrections, services more then 3.5 hours and bridal/special event weekend bookings.
Please arrive on time or early to your scheduled appointment. If you are lost or running late, please call. Arriving late may result in your allocated time being reduced, or I may not be able to honour your appointment in the time remaining. It is essential that you contact if you will be running late so that I can try to accommodate you.
At Danika Durack Hair, I like to provide you with the best service possible. I strive to provide extensive consultations with clients to ensure that the end result is 100% to your satisfaction.However if you feel unhappy with your end result I allow 7 days to have your hair redone free of charge. This does not apply to a change of mind and you will be charged accordingly at my discretion.